What can you predict?

  • Surprise – No warning
    “It’s happening now – What are you / we going to do?”
  • Insufficient Information
  • Possible Data Overload
  • Potential rapid escalation simultaneously with the managing of the incident
  • Intense Scrutiny - Public – Media – Government – Colleagues - Staff
  • Potential High Stakes - with the possibility of being life threatening.
  • Accountability with questions of:
    • WHAT did you know about it?
    • WHEN did you know about it?
    • WHAT did you do about it?

What is required?
Preparedness – Resilience – Reassurance – Regular Review

In addition to Business Continuity Plans a Critical Incident Management Team and Critical Incident Management Plans should be in place alongside risk assessments tested by regular exercises, rehearsing scenarios that are directly relevant to your organisation’s operations.

The considered and coordinated approach to any incident will ensure you have the structure and confidence to enable you to meet all eventualities and outcomes of an incident irrespective of its duration.

Planning may not only aid the recovery phase, potentially, it may well prevent a critical incident from happening initially.